Trainers: Patrick Fenetaud and Didier Vandon (Paris Public Transport Company)

Trainees: 18 drivers referred by Hanoi bus lines operators.

Hanoi has 59 bus lines that operate 926 vehicles owned by six companies. Of the 1,864 drivers, 60 percent originate from the provinces, had little or no experience in city driving and were not given any specific training. Bus companies have no set rules with regard to hiring drivers. No continuing occupational training is available. Bus lines have to deal with increasingly heavy motorcycle and private car traffic. A mixture of the various modes of transportation is the rule and exclusive right-of-ways the exception. Bus stops are generally well indicated, but access to them is often challenging due to congestion. The fleet of buses is a mixed bag; low floors are unknown and there is insufficient capacity on a number of lines. The proposals put forth by TRAMOC to improve the situation include such things as harmonization of regulations and setting up a training centre.

Agenda:

• Day 1: Principles of training. Examples of service quality criteria in urban transport.
• Day 2: Definition of the fundamentals of being a professional driver. Grasping the principles of professional driving: safety and comfort. Setting up the driver’s routing and evaluation and upgrading of trainer skills on individual progress paths.
• Day 3: Study of an evaluation grid on the skills of a driver. City driving.
• Day 4: Case studies of accident situations (animated sessions) – work in sub-groups. Economical driving (video). Hands-on: trial of an approach to a stop designed for handicapped persons.
• Day 5: Skills for the trainer to develop: posture – oral expression – teaching methods and techniques – group leadership – aids and supports – role of the trainer in pre-service and on-the-job driver training.